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Asking forgiveness is not always as easy as saying 'I'm sorry'

Tales of corporate scandal and political misdeeds have made spectacular headlines in recent years — just the mention of Enron or Bill Clinton conjure up memories of those offenses.But on a day-to-day basis, most people don't deal with such large-scale scandals. Instead, they are confronted with relatively innocuous mistakes — the kinds of mistakes that could eventually break down trust and possibly even derail a career.