News
Cisco and IBM to Deliver New Speech-Enabled Self-Service Solutions IBM and Cisco today announced they jointly plan to deliver to contact centers speech-enabled self-service solutions that combine IBM's WebSphere Voice Server product and Cisco's Customer Voice Portal.The solutions would combine IBM's integration and application infrastructure software and speech technology with Cisco's Internet Protocol (IP) communications and focus on self-service speech applications, which together can enable easier deployment of customized speech applications that enhance the customer experience.
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